Services Terms and Conditions

Last updated: 2 October 2026

1. Application and entire agreement

1.1 These Terms and Conditions apply to the services and any goods described in our quotation, proposal or order confirmation (the "Services") provided by Blink Web Ltd, company number 12959523, whose registered office is Suite RA01, 195-197 Wood Street, London E17 3NU ("we", "us" or "our"), to the person or organisation buying them ("you").

1.2 You accept these Terms and Conditions when you accept our quotation (including by email or by signing it), when you place an order through our client area, or when we start performing the Services, whichever happens first. These Terms and Conditions, the quotation or order and any documents referred to in them (together, the "Contract") are the entire agreement between us.

1.3 For hosting, domain names, email and VPS services, our Hosting Terms and Acceptable Use Policy also apply. If there is a conflict, the quotation takes priority, then the Hosting Terms (for those services), then these Terms and Conditions.

1.4 You confirm that you have not relied on any statement, promise or representation that is not set out in the Contract. These Terms and Conditions apply instead of any other terms you try to impose or that might be implied by trade, custom, practice or course of dealing.

2. Interpretation

2.1 A "business day" means any day other than a Saturday, Sunday or bank holiday in England.

2.2 "Writing" includes email.

2.3 A "consumer" is an individual acting for purposes that are wholly or mainly outside their trade, business, craft or profession.

2.4 Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and the other way round.

3. The Services

3.1 We will perform the Services with reasonable care and skill and in line with the quotation, including any specification, in all material respects.

3.2 We may make changes to the Services that are needed to comply with any law, safety or security requirement, or that do not materially affect their nature or quality. We will tell you if this happens.

3.3 We will use reasonable endeavours to complete the Services within the time agreed or set out in the quotation, but timescales are estimates and time is not of the essence.

3.4 These Terms and Conditions apply to any goods we supply as well as Services, unless we say otherwise.

3.5 Where Services are provided remotely, you must give us the remote access we reasonably need. Where Services are provided on site, you must give us safe access to your premises at agreed times.

4. Your obligations

4.1 You must:

• give us accurate, complete and timely information, content, materials, access and decisions that we reasonably need to provide the Services;
• obtain any permissions, consents and licences we need, including from landlords and third party suppliers;
• make sure you have the right to use any content, images, logos or data you give us, and that our use of them as instructed will not infringe anyone else's rights;
• keep your own passwords and accounts secure and tell us promptly about any suspected security issue; and
• keep your own backups of your data, unless backups are part of the Services we provide.

4.2 If you do not meet these obligations, we may suspend or end the Services, and we are not liable for any delay or failure caused by it. We may charge you for any reasonable extra costs it causes us.

5. Website design and development

5.1 The quotation sets out what is included, including the number of revision rounds. Further changes, or changes after you have approved a stage, are charged as additional work.

5.2 Where we ask you to approve designs or completed work, please do so within 10 business days. If you do not respond, or if the project is paused for more than 30 days because we are waiting for you, we may invoice for work completed to date.

5.3 Websites may include third party themes, plugins, fonts, images or software that are licensed rather than owned. These remain subject to their own licence terms and may carry renewal costs.

5.4 Unless you tell us otherwise in writing, we may show your completed website and logo in our portfolio and marketing.

6. Cyber security and penetration testing

6.1 Before we carry out any penetration test, vulnerability scan, phishing simulation or other security testing, you must give us written authorisation that sets out the agreed scope, targets and testing window. You confirm that you own, or have the written permission of the owner of, every system, network, website, application, building and account in scope, including any hosting provider or cloud service whose terms require notice.

6.2 Security testing can cause disruption, such as slow performance, account lockouts or service interruptions. We take care to minimise this, and you should make sure current backups are in place before testing begins. Provided we act within the agreed scope, we are not liable for disruption caused by the testing.

6.3 Testing reflects the security of the systems in scope at the time of the test. It cannot guarantee that every weakness has been found or that systems will remain secure afterwards.

6.4 Reports and findings are confidential to you. We will keep any data accessed during testing confidential and delete it securely once the engagement ends, unless we have agreed otherwise.

6.5 Managed security and monitoring services reduce risk but cannot prevent every attack. We are not liable for losses caused by an attack that our services could not reasonably have prevented.

7. Equipment hire

7.1 This clause applies when you hire equipment from us, such as two-way radios and accessories ("Equipment").

7.2 The Equipment remains our property at all times. The hire period runs from the start date to the end date in the quotation, and further days are charged at the hire rate until the Equipment is returned.

7.3 You are responsible for the Equipment from delivery or collection until it is returned to us. You must use it carefully and only for its intended purpose, keep it secure, not modify or reprogram it, and use it only in line with any licence conditions we tell you about.

7.4 You must return the Equipment complete, clean and in the same condition, apart from fair wear and tear. We will charge you for any Equipment or accessories that are lost, stolen or damaged at our reasonable repair cost or current replacement cost.

7.5 If any Equipment develops a fault during the hire, tell us straight away and we will repair or replace it as quickly as we reasonably can.

8. Ongoing services

8.1 Monthly or annual services, such as WordPress maintenance, managed IT, managed security, Microsoft 365 and backup services, start on the date in the quotation or order and continue for any minimum term stated. After that they continue on a rolling basis until either of us ends them.

8.2 After any minimum term, either of us can end an ongoing service by giving at least 30 days' written notice. Fees already paid for the current period are not refundable, except where required by law or where we are at fault.

8.3 Licences we buy for you from third parties, such as Microsoft 365, may have their own commitment periods and cancellation rules, which we will tell you about. You are responsible for the licence fees for the full commitment period.

9. Fees and deposit

9.1 The fees for the Services ("Fees") are set out in the quotation. Unless the quotation says otherwise, work outside the quotation is charged on a time and materials basis at our hourly rate at the time the work is done, or another rate we agree.

9.2 In addition to the Fees, we can recover:

• reasonable expenses, such as travel, accommodation and subsistence, where agreed in advance;
• the cost of third party services we need to provide the Services; and
• the cost of any materials or equipment needed for the Services.

9.3 If the quotation requires a deposit ("Deposit"), you must pay it within 7 days of accepting the quotation. Until it is paid we may delay starting the Services, or end the Contract under clause 14.

9.4 The Deposit is non-refundable, unless we fail to provide the Services through our own fault or you are a consumer cancelling within your legal cancellation period (see clause 11).

9.5 We may review our prices for ongoing services once a year. We will give you at least 30 days' written notice of any increase, and you may end the affected service before it takes effect.

10. Payment

10.1 We will invoice you either when the Services are complete, on the dates set out in the quotation, or in advance for ongoing services.

10.2 You must pay each invoice within 7 days of its date, unless we have agreed other credit terms in writing. Time for payment is of the essence.

10.3 If you are a business and do not pay on time, we may charge interest and fixed-sum compensation under the Late Payment of Commercial Debts (Interest) Act 1998, which is currently 8% a year above the Bank of England base rate. If you are a consumer, we may charge interest at 4% a year above the Bank of England base rate. Interest runs daily from the due date until payment is received in full.

10.4 All payments must be made in full in pounds sterling, without any deduction, set-off or counterclaim, except as required by law.

10.5 If you do not pay on time, we may suspend the Services, including hosting and email, after giving you at least 7 days' notice, and cancel any future Services we have arranged for you.

10.6 Receipts are available on request and in our client area.

11. Cancellation and changes

11.1 Our quotations are valid for 30 days from their date unless they say otherwise. We may withdraw or amend a quotation at any time before you accept it.

11.2 If you want to change the Services, please tell us in writing as soon as possible. We will use reasonable endeavours to make the change and will tell you about any effect on the Fees or timescales before going ahead.

11.3 If circumstances beyond our control (see clause 17) mean we have to change the Services or how they are provided, we will tell you as soon as possible and keep the changes to a minimum.

11.4 If you are a consumer and you accept the Contract online, by phone or away from our premises, you have the right to cancel within 14 days of accepting it without giving a reason. To cancel, tell us in writing. If you asked us to start the Services within the 14 days, you must pay for the Services provided up to the time you cancel. You lose the right to cancel once the Services have been fully performed with your agreement, or for goods or Services made or personalised to your specification. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

12. Intellectual property

12.1 We, or our licensors, own all intellectual property rights in anything we create or supply in providing the Services, unless the quotation says otherwise.

12.2 Once you have paid all Fees due for a project in full, you will own, or we grant you a non-exclusive, perpetual licence to use, the final deliverables made specifically for you (such as your website design and content), for the purpose they were created for. This does not include third party materials, which remain subject to their own licences, or our own pre-existing tools, code and know-how, which we license to you only as part of the deliverables.

12.3 You keep ownership of all content, data and materials you give us, and you grant us a licence to use them only to provide the Services.

13. Confidentiality

Each of us will keep the other's confidential information confidential and use it only for the purposes of the Contract. This does not apply to information that is already public, that is lawfully received from someone else, or that must be disclosed by law, a regulator or a court. This clause continues after the Contract ends.

14. Termination

14.1 We may end the Contract, or suspend the Services, immediately by written notice if you:

• commit a material breach of the Contract and, where it can be put right, do not do so within 14 days of our written request;
• fail to pay any amount due on time;
• breach our Acceptable Use Policy in a way that puts our systems, other clients or third parties at risk;
• become, or in our reasonable opinion are about to become, subject to a bankruptcy order or any other statutory procedure for the relief of insolvent debtors; or
• enter into a voluntary arrangement or any other arrangement with your creditors, go into liquidation or administration, have a receiver or administrator appointed, have any step taken towards your winding up or insolvency, or stop or threaten to stop trading.

14.2 You may end the Contract by written notice if we commit a material breach and do not put it right within 14 days of your written request.

14.3 When the Contract ends, you must pay all outstanding Fees, including for work done up to the end date. Clauses that by their nature should continue, including payment, intellectual property, confidentiality, liability and data protection, continue to apply.

14.4 On request when an ongoing service ends, we will provide your data in a reasonable format, or return any credentials we hold for your systems, provided all Fees have been paid. Data we hold for you will be deleted within 30 days of the service ending unless we agree otherwise.

15. Subcontracting and assignment

15.1 We may use subcontractors and suppliers to help provide the Services. We remain responsible for their work as if it were our own.

15.2 We may transfer our rights and obligations under the Contract to another organisation, and will tell you in writing if this happens. You may only transfer your rights or obligations with our written consent.

16. Liability

16.1 Nothing in the Contract limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

16.2 Subject to clause 16.1, our total liability to you under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total Fees paid or payable by you under the Contract in the 12 months before the event giving rise to the claim.

16.3 Subject to clause 16.1, we are not liable for:

• any indirect, special or consequential loss, damage, costs or expenses;
• any loss of profits, anticipated profits, business, revenue, data, reputation or goodwill, any business interruption, or any third party claims;
• any failure or delay caused by events beyond our reasonable control;
• any loss caused by your failure to meet your obligations under the Contract, or by the acts or omissions of your staff, suppliers or third party providers; or
• any loss arising from your choice of Services and whether they meet your requirements, where you did not tell us about those requirements in writing.

16.4 You must indemnify us against all damages, costs, claims and expenses we suffer arising from loss of or damage to any equipment (including equipment belonging to third parties) caused by you, your agents or employees, or from any claim that content or materials you gave us infringe someone else's rights.

16.5 If you are a consumer, clause 16.3 does not exclude losses that were a foreseeable result of our breach, and nothing in this clause affects your statutory rights.

17. Circumstances beyond a party's control

17.1 Neither of us is liable for any failure or delay in meeting our obligations caused by events beyond our reasonable control. These include power failures, internet, telecoms or data centre failures, failures of third party software or platforms, cyber attacks that could not reasonably have been prevented, industrial action, civil unrest, fire, flood, storms, pandemics, acts of terrorism or war and government action.

17.2 If the delay continues for more than 90 days, either of us may end the affected Services by written notice.

18. Data protection

18.1 Each of us will comply with the UK GDPR, the Data Protection Act 2018 and all other applicable data protection laws (the "Data Protection Laws"). Terms such as "controller", "processor", "personal data" and "processing" have the meanings given in the Data Protection Laws.

18.2 Where we process personal data on your behalf in providing the Services, for example data held in websites, email, devices or systems we host or support, you are the controller and we are the processor. The subject matter, duration, nature and purpose of the processing, and the types of personal data and data subjects, are those needed to provide the Services described in the quotation.

18.3 When acting as your processor, we will:

• process personal data only on your documented instructions, which include the Contract, unless the law requires otherwise;
• make sure everyone authorised to process the data is bound by confidentiality;
• take appropriate technical and organisational security measures to protect the data;
• only use sub-processors under a written contract with equivalent data protection obligations, and remain responsible for them. You give general authorisation for the sub-processors we use to provide the Services. We will tell you about any intended changes and you may object on reasonable grounds;
• only transfer personal data outside the UK where the transfer is protected as required by the Data Protection Laws;
• help you, taking into account the nature of the processing, to respond to requests from individuals exercising their rights, and to meet your obligations on security, breach notification, data protection impact assessments and consultation with the ICO;
• tell you without undue delay after becoming aware of a personal data breach affecting your data;
• at your choice, delete or return the personal data when the Services end, unless the law requires us to keep it; and
• make available the information reasonably needed to show we meet these obligations, and allow for reasonable audits on reasonable notice and at your cost.

18.4 Our Privacy Policy explains how we use personal data as a controller, such as your contact and billing details. For any data protection questions, email hello@blinkweb.co.uk.

19. Notices

19.1 Notices under the Contract must be in writing and sent to the most recent postal or email address the other party has given.

19.2 A notice is treated as received:

• if delivered by hand or courier, when it is delivered;
• if sent by email, at the time of sending, or at 9am on the next business day if sent outside business hours, provided no delivery failure message is received; or
• if sent by first class post or recorded delivery, on the second business day after posting.

20. General

20.1 No waiver. If either of us delays or does not enforce any right or remedy, we can still enforce it later.

20.2 Severance. If any part of the Contract is found to be unlawful, invalid or unenforceable, that part will be removed and the rest of the Contract will continue to apply.

20.3 Third party rights. No one other than you and us has any right to enforce the Contract under the Contracts (Rights of Third Parties) Act 1999.

20.4 Changes to these terms. We may update these Terms and Conditions from time to time. Changes will not affect Contracts already in place, except for ongoing services, where we will give you at least 30 days' written notice of any material change.

21. Law and jurisdiction

The Contract, and any dispute or claim arising from or in connection with it (including non-contractual disputes or claims), is governed by the law of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.