Helpdesk support
Log a ticket by phone, email or the client portal and speak to a real person who knows your setup.
IT Solutions
Your outsourced IT department
A friendly UK helpdesk your team can call, email or message whenever something goes wrong. We look after your computers, accounts and systems for a fixed monthly fee, so you can stop worrying about IT.
- Fixed monthly cost
- Remote and on-site support
- Proactive monitoring
- Real people in the UK
What's included
What's included
Remote fixes
Most issues are fixed in minutes with secure remote access, without anyone needing to visit.
On-site visits
When something needs hands on, our engineers visit sites across Hampshire and London, with nationwide cover by arrangement.
Proactive monitoring
We monitor devices and servers for warning signs such as full disks, failed backups and missing updates. We fix them before they cause problems.
Patching and updates
Windows, macOS and key software are kept up to date automatically, closing the gaps attackers look for.
New starters and leavers
We set up laptops, accounts and email for new staff and securely remove access when people leave.
Supplier management
We deal with your broadband provider, printer company and software vendors so you don't have to.
IT advice and planning
Regular reviews and straightforward advice on what to replace, upgrade or budget for next.
The detail
Why choose a managed helpdesk?
Most small businesses can't justify a full-time IT person, but still need someone reliable when things go wrong. A managed helpdesk gives you an experienced team for less than the cost of one employee, with proactive maintenance that stops many problems happening in the first place.
Prefer to pay only when you need help? See our ad-hoc IT support.
Who it's for
Built for teams like yours
- Offices and professional services
- Schools and education
- Trades and construction
- Retail and hospitality
- Charities and community groups
Since moving to Blink Web's managed cyber services we finally feel confident that our systems are truly protected. The team explained everything clearly and we now sleep easier knowing someone is always watching over our business.
Questions
Common questions
How is the helpdesk priced?
Usually per user per month, so costs are predictable and grow with your business. We will give you a fixed quote after a short chat about your team and systems.
What hours is the helpdesk available?
Our core helpdesk runs during UK business hours, with out of hours cover available for critical systems. We will agree what suits your business.
Do you support Apple Macs as well as Windows?
Yes. We support Windows and Mac computers, iPhones, Android devices and Microsoft 365.
Is there a long contract?
We prefer to earn your business month by month. Ask us about terms when we quote.
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